Shipping and delivery
Sent in 1 to a maximum of 2 business days.
During “normal” periods, we will dispatch 90% percent of the orders within 1 business day. Incidentally, and during exceptionally busy periods, it may take one additional day to dispatch orders. When it comes to delivery times, we are reliant on our delivery partners. Within the Netherlands, packages will normally arrive one day after we have sent them out. In exceptional cases, such as extremely busy periods or snow/sleet, it may take 1-2 additional days. Delivery times for the rest of Europe (outside of the Netherlands) are 2-3 days longer on average. We do not ship or deliver anything on national holidays.
If you’re ordering skis with binding included, they will need to be mounted. We will take care of it on the day of your order. In rare cases, it may take 1 to 2 additional business day to dispatch the order, depending on how busy it is. In a hurry? Contact us via e-mail ([email protected]) or phone (+31 85 073 04 82).
When placing an order for multiple products with different estimated delivery times, the estimated delivery time of the product with the longest delivery time applies.
Shipping is free for orders from €75 within the Netherlands.
For orders under €75, shipping we charge you € 4,50. For the shipment of skis and snowboards will charge you € 9,50. You can find the shipping costs for other countries on the Shipping Costs page. Once your entire order has been loaded into the check-out section, the shipping costs will automatically be shown.
Mode of transportation
Item: | Carier:
- Snowboards, ski poles and skis up to 170 cm | DPD
- Skis en snowboards longer than 170 cm | UPS
- Other items | DHL
Pick up order
You can also pick up your order free of cost in our stores in The Hague and Zoetermeer. In order to do so, pick “pick up in a store’ as your method of delivery. In the e-mail that you will receive after ordering, we will let you know when your order is ready for pickup. This will take no longer than one week. In order to do so, you must contact us via e-mail ([email protected]) or phone (+31 85 073 04 82).
You can pick up your items during the opening hours of the appropriate store.
Tracking your order
After the order has been dispatched, you will receive an e-mail with a tracking code from the carrier and a link to the website of the delivery service; you can use it to track your order.
Changing the delivery
As long as you haven’t received confirmation that your order has been shipped, we can edit your order- unfortunately, we cannot help you beyond that point. If you’ve already received a confirmation of your shipment and still want to change your order specifications, in many cases, you are still able to do so through the carrier. You need to create an account with the carrier and use it to register the changes (such as changes to the moment of delivery of address). If that doesn’t succeed, contact the carrier directly to inform them of your desired changes.
If you’re not home when the package is being delivered, the courier will leave a note. Follow the instructions of the carrier to plan a second delivery or to pick the order up at a pick-up point.
Package not received
Haven’t received your package? Check the following points:
- Check the track & trace code
You received a link to the track & trace information of your package in our confirmation of shipment. Look at it to see what the status of your delivery is. The courier may have encountered an unexpected delay, or the package might be waiting for you at a pick-up point.
- Check the address
Did you fill in the correct shipping address?
- Check your mailbox
Check your mailbox for a message from the courier. Maybe you weren’t home when they first tried to deliver your package.
If the whereabouts of your package are still unclear, contact our customer service via e-mail ([email protected]) or phone (+31 85 073 04 82). We recommend that you mention your order number, or have it ready, in order to make the procedure as efficient as possible.
We advise that you check the packaging of your package before signing the proof of delivery. In case of substantial damage to the package (cardboard or tape), we suggest that you refuse the package and contact our customer service.
Already signed the proof of delivery? No problem. Take a number of pictures of the box before opening it and checking the product for damage. If the box or product are damaged, we recommend that you immediately contact our customer service via e-mail ([email protected]) or phone (+31 85 073 04 82). Do not discard the damaged box, as it may be needed for the investigation of the carrier.